When an airline passenger was injured attempting to step off her flight, Asta Law prosecuted a claim against the airline. An investigation of the incident revealed the airline failed to level the jetway with the floor of the plane for passengers disembarking the plane. When the passenger tried to step off the plane she was caused to fall onto the jetway and suffer serious injuries. An airline must provide reasonably safe transportation for its passengers. In this case, the passenger injured her shoulder and underwent two surgeries. The case was settled when the airline agreed to compensate the passenger for her injuries and medical bills.